If you want to build great relations with Customers and Colleagues?
Differentiating between good and exceptional employees is not always discernible. Why are some employees great at forming bonds with colleagues? Why do some employees exceed at creating customer relations? If there are any conflicts in the office, who is the one who helps to sorts it out before it goes to HR?
The answer is as simple as it has always been: INTERPERSONAL ATTRIBUTES.
This is one of the most valued “employability skills” required by any organisation- big or small. In fact it is the most valued skills in life to create relations- in life or work. It is one of the most key factors if one wishes to take upon Leadership roles now or in future. It builds trust in each other when you are working. Organisation such as IT companies, Event Management, Advertising, even the Construction and Military require excellent interpersonal skills. Because literally their lives depend on each other.
While we all have some level of interpersonal skills, we need to level it up to match the requirements of time.
So if you are waiting to be promoted and looking for adding some new skills to your Resume, here are some of the most critical interpersonal skills.
01. Verbal Communication
Verbal Communication includes both spoken and written communication. It is communicating using words to express yourself. So next time if you have to present to your customers, vendors or your Boss it is very essential to develop this ability.
Clarity is the first step toward effective verbal communication. If there is no clarity in thoughts, the message will not be communicated clearly. Many individuals feel hurried to react to inquiries and conversations right away, but it is best to wait for a while in thought, especially if the question warrants it. No one expects or desires a gun-slinging attitude in crucial discussions. A thinking individual is more likely to be regarded seriously.
02. Non-verbal Communication
Nonverbal communication is something that other people notice whether or not you are aware of it. Your body language is always communicating. Everything you do or don’t do reveals something about you and how you feel. Your facial expressions, posture, voice, motions with your limbs, and even how you physically place yourself in a room or among co-workers are constantly revealing your actual attitude, for better or worse.
Nonverbal communication is vastly underappreciated and undervalued. Nonverbal communicators can almost subliminally support what they are expressing vocally. They may also radiate confidence or whatever other emotion they are feeling, as well as reply to a discussion appropriately without speaking a single word.
This is the only proper approach to follow two communication subjects. If nonverbal communication is undervalued, listening is not near the top of the list. But how can you comprehend and respond correctly if you don’t listen well?
Even the finest communicators may get themselves into a bind. One of the Forbes articles on, “to learn why most leaders need to stop talking and start listening”, explains why listening is important for success and offers advice on how to become a better listener.
04. Negotiation Skills
Negotiation is an important talent to have in every capacity, whether or not it is directly related to your job description. To effectively negotiate, you must pursue a win-win conclusion that benefits all parties involved. This is the method to build long-term professional relationships based on mutual respect and trust.
Furthermore, the ability to persuade and influence people is essential for developing good interpersonal relationships. To be a successful negotiator, you must listen and solve problems creatively in order to reach a mutually beneficial conclusion.
Many other interpersonal skills seem to come easily as a result of good manners. Manners are more important than ever as business becomes more global, even for small businesses. A fundamental grasp of etiquette translates to different cultures’ standards.
You are all guilty of believing that persons with poor manners are less educated. People we contact reflect this same judgment to us. Anyone who has been to foreign nations knows how sensitive the locals are to tourists’ etiquette. Business-to-business contacts work similarly.
06. Conflict Management
Conflict resolution is an important interpersonal skill for people working in teams, especially those aspiring to leadership positions. Workplace conflict may impair productivity and create negativity.
Diplomacy, empathy, negotiation, assertiveness, and compromise are all important conflict management abilities. Being able to express yourself or defend the opinions of others in a professional and courteous manner is an important skill in the job.
07. Social Awareness
Being sensitive to the emotions of others is a necessary interpersonal skill. This determines how many of your other interpersonal attributes should work. When we are focused on our initiatives and accomplishments, it is easy to isolate ourselves from the issues or worries of others.
Social awareness is also essential for recognizing opportunities. People may frequently unintentionally evaluate someone’s capacity to respond to a social situation; for example, a person who is suffering professionally will be desperate for assistance but, understandably, will be hesitant of admitting that they require it. Being able to recognize anything like this indicates that you are functioning at a higher degree of social awareness.
Extroverted-ness is not required for all interpersonal skills. When our emotions are out of sync with what is considered proper conduct in a given scenario, we can use self-management to control them. This includes managing one’s wrath, concealing one’s irritation, radiating serenity, and so on. There are moments when you should express your real colors, but being calm is nearly always the best course of action.
09. Responsibility and Accountability
Maturity may be measured by two factors: responsibility and accountability. Saying you are going to do something and then following through on it is a show of accountability. This fosters trust between you and those who rely on you, as well as encourages others to seek your advice and aid.
One of the hardest things to accomplish, both professionally and personally, is to hold oneself accountable for your actions. This is also an important aspect of conflict resolution. Accountability becomes tough when there are disagreements between you and others, or when you have made a mistake or are at fault. Admitting your errors is not enough. You must thoroughly comprehend the circumstance and reply in a way that addresses the issue in its entirety.
After all of this discussion about listening and respecting others, there is no disputing the significance of assertiveness. However, this is also the place where you are most likely to offend or come out as too aggressive. Being aggressive is the only way to get your ideas on the table in a competitive environment.
It also entails standing up for what you believe in, confidently defending your views, directing others on what has to be done, and so forth. When handled tastefully, assertiveness may earn you respect that you would not be able to obtain otherwise.
A well-rounded set of interpersonal attributes will enable you to handle any circumstance more graciously. Listening skills are required to balance assertiveness, nonverbal communication skills are required to balance questioning, and so on. Nobody is flawless, and developing these soft skills will always be a work in progress.